Refund policy
Return & Refund
At Auroud, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a 3-day return policy so you can shop with confidence.
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To qualify for a return:
Timeframe: You must initiate the return within 3 calendar days of delivery (the delivery date counts as Day 1).
Proof of Purchase: An order number or receipt is required.
Simply log in to your account or send us an email to initiate a return and get a shipping label. Please pack the item(s) to be returned in the original packaging if possible and include the return packing slip included with your return shipping label with any return.
Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post to your account. Order credit will be issued to the original payment method, and you will be notified by email. You will be charged a return shipping fee calculated by your shipping location.
If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return before sending by sending us an email. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.
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For damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
* Contact us within 48 hours of delivery with photos of the packaging and product.
* We’ll send a replacement or issue a full refund at no extra cost to you.
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Contact Us
Auroud – Customer Service
📧 Email: support@auroudperfumes.com
